Privacy Policy

Information We Collect

When you use our website or contact us about real estate services, we may collect certain personal information. This includes information you provide directly through our contact form, such as your name, email address, phone number, and any details about your property search or listing needs.

We also collect information automatically when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on each page. This data helps us understand how visitors use our site and improve the experience.

How We Use Your Information

We use the information we collect to respond to your inquiries about real estate services in the San Gabriel Valley, provide property listings and market information relevant to your search, communicate with you about properties, market updates, and real estate opportunities, and improve our website and services.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site.

We use analytics services to collect and analyze usage data. This information is used in aggregate to improve our website performance and content. You may disable cookies through your browser settings, though some site features may not function properly without them.

Third-Party Services

Our website may integrate with third-party services for property listings (MLS data), mapping and location services, analytics and performance monitoring, and email communication platforms. These services have their own privacy policies, and we encourage you to review them. We only share information with third parties as necessary to provide our real estate services to you.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, use, and disclose. You may request deletion of your personal information. You have the right to opt out of the sale of your personal information. We do not sell personal information. You will not be discriminated against for exercising your privacy rights.

To exercise any of these rights, contact us at realtor@kofenchang.com or call (310) 916-9081. We will respond to verifiable requests within 45 days.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Contact form submissions and inquiry data are retained for the duration of our professional relationship and for a reasonable period afterward to comply with legal obligations.

Children's Privacy

Our website is not directed at individuals under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us: